At BOSS Sales, we combine premium European menswear with efficient global service to outfit the modern man. This FAQ addresses common questions about our collections, delivery options, and customer care—all designed with your sophisticated lifestyle in mind.

PRODUCT INFORMATION

What types of products does BOSS Sales specialize in?
We curate premium menswear across all wardrobe essentials:
• Tailored Outerwear and structured Blazers
• Versatile Knitwear & Sweats for layered looks
• Investment Jeans & Trousers with European cuts
• Performance Swimwear and seasonal Shorts
• Luxe Underwear & Nightwear collections
• Statement Accessories to complete your look
How do BOSS Sales pieces reflect contemporary menswear trends?
Our collections blend timeless European tailoring with urban functionality—think BOSS Green polos with technical fabrics or Urbanex cargo trousers with premium finishes. Each piece is selected for its ability to transition seamlessly from professional environments to weekend wear.

ORDERING & ACCOUNT MANAGEMENT

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All orders are processed in USD.
Can I modify my order after placement?
To maintain our efficient 1-2 business day processing time, order modifications must be requested within 2 hours of placement via [email protected]. Include your order number and requested changes.

GLOBAL DELIVERY SOLUTIONS

What are my shipping options?
Express Standard Shipping ($12.95):
– Delivered via DHL/FedEx in 10-15 business days post-processing
– Ideal for professionals needing timely wardrobe updates

Complimentary Free Shipping (Orders >$50):
– Shipped via EMS in 15-25 business days
– Perfect for seasonal wardrobe building
Do you ship to my country?
We ship worldwide excluding Asia and some remote areas. During checkout, our system will confirm if we can deliver to your location via our premium carriers (DHL, FedEx, EMS).
How can I track my order?
You’ll receive detailed tracking information via email once your curated pieces leave our Grafton warehouse. Track in real-time through our carrier partners’ systems until delivery.

RETURNS & QUALITY ASSURANCE

What is your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with original tags and packaging. Initiate returns through our customer service team at [email protected]—we’ll provide prepaid return labels for US customers.
What if my item arrives damaged?
While our premium carriers ensure careful handling, if damage occurs, email clear photos to our customer service team within 48 hours of delivery. We’ll expedite a replacement through our Quality Promise program.

CUSTOMER SERVICE EXCELLENCE

How do I contact BOSS Sales for urgent inquiries?
For time-sensitive matters regarding orders in transit or immediate wardrobe needs, email [email protected] with “URGENT” in the subject line. Our team understands the pace of modern life and prioritizes accordingly.
Do you offer styling advice for specific occasions?
Absolutely. Our customer service team includes menswear specialists who can recommend pieces from our collections for business trips, vacations, or special events. Describe your needs when contacting us.

The BOSS Sales difference lies in our commitment to delivering not just premium menswear, but confidence through exceptional service. Should you have any questions not addressed here, our team stands ready to assist.

Email: [email protected]
Corporate Address: 4973 Fantages Way, GRAFTON, US 05146